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Questions and Answers

Here are some of the answers to the questions you are asking us. Did you not find the answer here or do you prefer personal contact?

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  • What should I do if I can’t find the product I’m looking for on your website?

    As we offer a large range of products and services, we cannot have everything listed on our website. We also provide our customers with custom production, so don’t hesitate to ask us at or give us a call. Our customer support team is here for you and will be happy to help you find the items you need or provide alternative recommendations.

    If you have a specific requirement or problem and don’t know how to solve it, we have a team of highly skilled application engineers available to help you find or devise the right solution.

  • What are the transport options?

    For domestic orders, we use PPL shipping with a guarantee of 1-2 working days from dispatch. For foreign transport, always individually according to the volume of delivery.

    Possibility to pick up the shipment on the spot. For this option, you can use the pick-up at the factory in Louny, or in our offices in the center of Prague by appointment.

  • How to order from you?

    A: Thank you for your interest in our products and services! Although we don’t have an e-shop, we have a simple and personal way of ordering for you. Here is the procedure:

    1. Contact us: check our website for contacts and give us a call or send us an email.
    2. Ask about products: if you have specific products or services you are interested in, ask us. We are happy to provide you with detailed information and advice on the best options for your needs.
    3. Personal Consultation: We offer a personal consultation where we can provide you with more detailed product information, answer your questions and help you choose the best solution.
    4. Order by e-mail: Once you have decided, you can place your order by email with the necessary information. We will then prepare an order confirmation and information about the next steps.
    5. Customer support: Our customer support will be available at all times to answer questions or resolve any issues.

    We are here to provide you with the best possible customer service. Let us know how we can best help you!

  • What types of patchcords do you make?

    We make a wide range of fiber optic and metallic interconnect cables.


    Connector types: LC, E2, ST, SC, FC,8-12MTP

    Cable types: data, industrial and hybrid FO/CO cables

    Cable design: simplex, duplex, multi-cable, preconfigured routes

    Divider types: metal or plastic up to 48F, break-out length up to 4 m


    Connector types: RJ45, ARJ45, M12, D-SUB, COAX, TERMINALS

    Cable types: ethernet, industrial, power

    Insulation types: LSOH, PVC, PUR, PE

  • Can I find HUBER+SUHNER products in your store?

    Yes, we are a certified distributor and partner of HUBER+SUHNER. We are proud to have a wide range of products and solutions such as LISA, IANOS, Polatis, WDM solutions from Cube Optics and more.

  • I need to supply industrial connectors, why should I order them from you?

    PEI-Genesis has access to the world’s leading brands in the connector industry, including Amphenol, ITT Cannon, Cinch Connectivity Solutions, Souriau and Sunbank by Eaton and Positronic.

    Huge stock levels around the world allow us to offer good prices and short delivery times compared to our competitors.

  • How do I find out the price?

    The price of our products depends on the specific types and specifications. To find out the current prices, we recommend the following steps:

    1. Give us a call: The fastest way to get up-to-date prices is to contact us directly by phone on +420 296 180 000-1
    2. Email us: another option is to send an email to

    We always strive to provide transparent pricing information and be available for your questions. Let us know what specific product you are interested in and we will be happy to provide you with an update on pricing.

  • Can I come and see your products somewhere?

    Yes, we would love to welcome you! Here are the options we can offer:

    Showroom: Visit our showroom to see our product range in person and get detailed information from our specialists.

    Workshop: we also offer the possibility of a meeting / workshop with a presentation of the product range either in our showroom or in the comfort of your meeting room.

    Customer meeting: we can arrange a meeting with a customer where our solution is already in full operation.

    Product to test: if you are interested, we can provide you with a product to test. This gives you the opportunity to test its functions and verify its performance directly in the field.


    Please let us know which option you prefer and we will be happy to work out the details and arrange the necessary arrangements.

  • Do you offer any follow-up service?

    Yes, we provide a comprehensive follow-up service to ensure optimal customer satisfaction. Here are some of the services we offer:

    1. Installation and Configuration:Our experts can help you install and configure the products you purchase to get the most out of their features.
    2. Training and advice:We provide training and advice on the use of our products. We want you to feel as comfortable as possible with our solutions.
    3. Maintenance and service work: we offer regular maintenance and service work to ensure that your equipment is working properly and efficiently.
    4. Technical support: we have a technical support team to provide help and advice to resolve any technical problems or queries.
    5. Extension Services:Depending on the specific needs of the customer, we can offer additional extension services such as regular software updates, monitoring and more.
  • How can I contact you if I have any questions?

    Our customer service will be happy to answer any questions you may have. Contact us at tel. č. +420 296 180 000-1 from Monday to Friday from 8:00 a.m. to 5:00 p.m., or email us at

    If you have any technical questions about the product you have purchased, our technicians will be happy to help you on the same number or you can contact them by e-mail:,